An eSIM, or embedded SIM, lets you stay connected anytime, anywhere, without needing a physical SIM card. It works just like a traditional SIM but is built directly into your device. As long as your device supports eSIM technology, you can enjoy the convenience of instant connectivity.

See if your device is compatible on the compatibilty list

The best way to install your eSIM is by scanning the QR code provided via email.

• On iOS: Navigate to Settings > Cellular (or Mobile Data) > Add Cellular Plan (or Add Data Plan) and scan the QR code.
• On Android: Go to Settings > Network & Internet > SIMs > Add More > Download a SIM instead, then scan the QR code.
• On Samsung: Open Settings > Connections > SIM Card Manager > Add Mobile Plan, then scan the QR code.

For more details, check out our Installation Guide
Tip: Make sure to enable Data Roaming to start using your data!

After buying your eSIM, you'll get a confirmation email with setup instructions. You can install it right away using either a QR code or by entering a manual code.

Yes you'll be able to keep your Whatsapp number, contacts and conversations

Configure your eSIM before you travel. When you arrive at your destination, simply turn on data roaming to activate your plan. It's a good idea to print out the QR code and setup instructions as a backup. Note that you'll need an internet connection to complete the eSIM installation.

No, you don’t have to remove your primary SIM card. You can keep it in your phone while using NovaSIM for data. Just adjust your phone settings to use NovaSIM for data to avoid any roaming charges.

You’ll receive a notification when your data is running low or your plan is about to expire. For some plans, add-ons are available. If you run out of data, you can easily purchase an add-on from our shop to top up your data. The additional data will automatically link to your main eSIM.

At NovaSIM, we understand that sometimes plans change after purchasing an eSIM. You can request a refund under these conditions:

• You purchased the eSIM without verifying device compatibility
• You canceled your trip or no longer require the eSIM
• Our eSIMs typically function well, but if you experience connectivity issues, we can offer a full or partial refund

Once your refund is approved, the money will be credited back to your original payment method within 5 to 10 business days.

For complete details, terms and conditions, please review our Refund Policy.

Yes, NovaSIM supports tethering / hotspot.

No, NovaSIM is a data-only service and does not come with a local phone number.

Currently, iOS allows you to store up to 10 eSIM profiles on your device, but only one can be active at a time. You can switch between eSIM profiles by going to Settings > Cellular and selecting the one you want to use. This feature offers flexibility, making it easy to manage multiple eSIM profiles and switch between different plans or carriers as needed.

In general, transferring your eSIM to another phone is not possible, and we do not recommend deleting and reinstalling it unless explicitly instructed by our support team.

Each eSIM has a unique identifier, making transfers difficult, and reinstallation is often unreliable across different phone models. However, some NovaSIM eSIM providers offer limited functionality for deleting and reinstalling eSIMs on the same phone, though this is not guaranteed to work on all devices. If you're unsure, it's best to contact customer support for guidance. Deleting an eSIM should only be done under our direct instruction or as part of troubleshooting.