At NovaSIM, we understand that sometimes plans change or things don't go as expected. That's why we offer a comprehensive 30-day money back guarantee to ensure you're completely satisfied with your eSIM purchase.
Life happens! If your travel plans have changed and you no longer need your NovaSIM eSIM, we will provide you with a full refund within 30 days of purchase, as long as the eSIM hasn't been activated.
If you purchased an eSIM and discovered that your device doesn't support eSIM technology or is locked to a specific carrier, we will provide you with a full refund when you contact us within 30 days.
If your eSIM experiences persistent connectivity issues due to network infrastructure problems in your destination country, we can offer you a full or partial refund based on the severity of the issue.
If you're unable to activate your eSIM despite following our setup instructions and our technical support cannot resolve the issue within a reasonable timeframe, we will provide a full refund.
Accidentally bought multiple eSIMs for the same destination? No worries! Contact us within 30 days and we'll refund the duplicate purchases, keeping only what you actually need for your trip.
Contact our friendly support team at contact@getnovasim.com and we'll process your request quickly and hassle-free.
Important: Refunds are only available for eSIMs that haven't been activated. Once activated, our standard refund policy applies based on the specific circumstances outlined above.
Your satisfaction is our priority. We're committed to making your travel connectivity experience as smooth as possible.
